Checkout offer
Shown on your booking engine the moment a guest hesitates at checkout.
Guests leave.
We bring them back.
Converstay follows up with every guest who leaves your Cloudbeds booking engine, with the room, dates and rate they chose, in their language. Then it shows you each booking that came back.
Sessions
Every guest who started a booking, and what happened next.
Recovered this month+12,960MXN 35,250MXN 48,210
Today7
LHLucía HerreraJunior Suite · 14–17 Oct12,96023:31
JMJames MillerDeluxe King · 2–4 Nov8,28008:52
SCSofía CastroDouble · 3–5 Oct6,10008:17
DODaniel OrtizTwin · 10–12 Oct5,48007:40
CBClaire BennettJunior Suite · 21–24 Oct12,96001:26
JSJoão SilvaDouble · 18–19 Oct3,05000:58
ARAna RuizTwin · 7–9 Nov5,48000:12
LH
Booking nowLucía Herrera
Junior Suite · 14–17 Oct · MXN 12,960
Journey
- 23:31Opened the booking engineFrom Google
- 23:34Chose Junior Suite14–17 Oct · 2 adults
- 23:38Entered guest detailslucia.h@example.com
- 23:41Left without bookingAt the payment step
- 00:41Email 1 sentHer room, dates and rate · Spanish
- 09:10Clicked back to her stayEmail 1 · opened at 00:47
- 09:15Booked · reservation 48213Matched in Cloudbeds
23:31
Inbox
AeroméxicoTu pase de abordar
BancoEstado de cuenta de septiembre
SpotifyTu mezcla semanal
AirbnbIdeas para tu próximo viaje
UberTu viaje del domingo
HAHotel AlboradaahoraTu Junior Suite sigue disponible
reservaciones@hotelalborada.mxTu Junior Suite sigue disponibleHola Lucía, tu suite del 14 al 17 de octubre sigue libre a la tarifa que viste.
Junior Suite · 14–17 oct3 noches · 2 adultos · MXN 12,960
Terminar mi reserva¡Reserva confirmada!Junior Suite · 14–17 oct
Reserva 48213 · MXN 12,960
Reserva 48213 · MXN 12,960
Booking recoveredLucía Herrera · reservation 48213 · MXN 12,960
23:31
Inbox
AeroméxicoTu pase de abordar
BancoEstado de cuenta de septiembre
SpotifyTu mezcla semanal
AirbnbIdeas para tu próximo viaje
UberTu viaje del domingo
HAHotel AlboradaahoraTu Junior Suite sigue disponible
reservaciones@hotelalborada.mxTu Junior Suite sigue disponibleHola Lucía, tu suite del 14 al 17 de octubre sigue libre a la tarifa que viste.
Junior Suite · 14–17 oct3 noches · 2 adultos · MXN 12,960
Terminar mi reserva¡Reserva confirmada!Junior Suite · 14–17 oct
Reserva 48213 · MXN 12,960
Reserva 48213 · MXN 12,960
Booking recoveredLucía Herrera · reservation 48213 · MXN 12,960
The empty nights in your calendar have names.
These guests chose a room, picked dates and typed their email. Cloudbeds shows the nights as empty. Converstay shows who almost filled them, and follows up.
October
89101112131415161718192021
Junior Suite
Lucía H. · left at payment
Deluxe King
James M. · back after email 1
Double
Claire B. · left at room choice
Twin
João S.
Ana R. · back
BookedLeft without booking, Converstay following upCame back through Converstay
Three ways a leaving guest hears from you.
Send My Stay
Guests who aren't ready save the stay to their inbox. You keep a way to reach them.
Recovery emails
From your domain, in the guest's language, with their exact stay and a link back to it.
Every booking that comes back has a name on it.
This is the dashboard your team gets, with sample data. Each recovered booking is matched to its Cloudbeds reservation; cancellations and bookings we can't match are shown, never counted.
Overview
Tuesday 30 September
All properties ▾Last 30 days
Needs attention 3
RecoveryLast 30 days, compared with the 30 days before
Recovered revenue
MXN 48,210
+12.4% from MXN 42,890
OTA commission saved
MXN 7,230
vs a 15% OTA commission
Recovered bookings
64
+9 from 55
Abandoned sessions
2,140
−4.1% from 2,231
CumulativePer dayThis periodPrevious period
1 Sep15 Sep30 Sep
Sun 21 SepRunning total
This22 AugRecovered revenue31,40024,100
Amounts in MXN
Recovery funnel
Left with an email 812
Emailed96% 781
Opened48% 375
Clicked19% 71
Booked8.2% of emailed 64
The Converstay dashboard with sample data. Click around: the sidebar, guests and bookings all open.
What happens to tonight's guests.
Three ways a hotel can handle the guests who leave its booking engine.
| Compared on | Do nothing | Generic cart email | Converstay |
|---|---|---|---|
| Follows up with guests who leave | Nobody does | A generic “you forgot something” | Their exact room, dates and rate |
| In the guest's language | — | One language | Spanish, English and more |
| Counts only real bookings | — | Cancellations counted as wins | Matched in Cloudbeds |
| On the booking engine itself | — | Nothing | Checkout offer and Send My Stay |
| Cost a month | About $72,000 in lost bookings | A fee, plus what it misses | $199 flat |
What doing nothing costs.
Most guests who start a booking leave before paying: SaleCycle put it at 84.6% for hotels in 2019. Your booking engine keeps no trace of them, and the ones who come back through an OTA cost you 15–30%. Put in your own numbers.
- Walking out of your booking engine
- $72,000
- Coming back at 6%
- +$4,320
- Converstay
- −$199
Extra revenue each month$4,12122× what it costs. One booking a month covers the fee.
Try it free on your real guestsEstimates from your numbers, not promises.
Try it free for 30 days.
Run Converstay on your own guests for a month. If the dashboard doesn't show more in recovered bookings than it costs, walk away.
- Day 1A 20-minute setup callOne snippet on your Cloudbeds booking engine, set up with you.
- Day 2Guests start coming backApprove the emails. Every booking that returns is matched to its reservation.
- Day 30Keep it, or don't$199 a month if you keep it. Nothing to cancel if you don't.
$199per hotel, per month after the trial. No setup fee, no contract.
- Recovery emails in the guest's language
- Checkout offer and Send My Stay
- Price-drop alerts and win-back
- Dashboard for your whole team
Questions.
- How long does setup take?
- One 20-minute call. We add a snippet to your Cloudbeds booking engine with you. No developer, and nothing new for your team to learn.
- Will guests think it's spam?
- Only guests who typed their email into your booking engine hear from you, from your own domain, about their own stay.
- How do I know a booking came from Converstay?
- Each one is matched to its Cloudbeds reservation, with the guest's name. Cancellations and bookings we can't match don't count.
- Does it work with my booking engine?
- Converstay works with the Cloudbeds booking engine today. On something else? Email us and tell us which one.
- What happens after the 30 days?
- If you keep it, it's $199 a month per hotel, month to month, with no contract. If you don't, we switch it off. We never ask for a card during the trial.
- Do guests hear from us during the trial?
- Only once you approve the emails. Until then Converstay runs in test mode and you can see every guest it would have written to.